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Music Boxes from Music Box World

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Ordering Information

The quickest & easiest way to order is securely online by Credit/Debit card via this website. We are reknown for our extremely quick & reliable delivery service on stock items.

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Should you need to contact us with an enquiry,

Please send us an Email : 

  

If you cannot see our email address above, and are using the new version of Internet Explorer, click the shield in the information bar above to 'allow blocked content'. Our email address is contained within a safe "script" to stop spam mail !

Ordering is easy, simply follow these 5 steps :

1. Browse the website catalogue and click on the item/s you are interested in to see more details. Once you have chosen a product to purchase, scroll down to the bottom of that particular item page and you will see a selection menu where depending on the item, you can make certain choices (select tune, add gift wrap, personal message etc.) Select the necessary choices and simply click the "add to basket" button.

2. If you wish to purchase more items, or keep browsing, click the 'continue shopping' button on the shopping basket page.

3. Once you've added all the items you'd like to purchase, select a delivery choice from the menu and then proceed to the checkout page by clicking on the 'Order These Items' button, then fill in the required information on the next pages. If you need to go back to the basket page, or want to keep shopping, simply click on the links provided at the top of the checkout page. Our delivery times and services used are listed below.

4. Once you have completed your order you will be sent a confirmation email to say we have received your order and it will be processed soon. Your credit/debit card will only be charged once the goods are ready to send.

5. Once we receive your order, usual stock items are normally delivered within 1 to 5 days within the UK (3 to 28 days outside of the UK depending on country & delivery service). We will send you another email to let you know once your order has been despatched with the delivery information. For out of stock or special order items we will email to let you know our earliest delivery time.

Delivery Times within the UK (stock items)
UK Mainland Standard Delivery usually 2 - 5 days
UK Mainland URGENT Delivery 1 - 2 days (usually next working day if ordered before 12.00 noon)
NON Mainland UK (Highlands & Isles) 2 - 6 days

UK - If your order hasn't arrived within 5 working days from receiving your despatch confirmation email, please contact the relevant post service used. *Royal Mail only keep items for 1 week before returning them to us. (Urgent, please allow 1 working day)

Delivery Times to Europe (stock items)
Europe Airmail Delivery usually 4 - 10 days
Europe URGENT Airmail Delivery 3 - 4 days

Europe - If your order hasn't arrived within 15 working days from receiving your despatch confirmation email, please contact the relevant post service used to track your parcel. (Urgent, please allow 4 working days)

Delivery Times to USA & Canada (stock items)
USA & Canada Airmail Delivery usually 7 - 14 days
USA & Canada URGENT Airmail Delivery usually 5 - 7 days

USA & Canada - If your order hasn't arrived within 15 working days from receiving your despatch confirmation email, please contact the relevant post service used to track your parcel. (Urgent, please allow 5 working days)

Delivery Times to the rest of the World (stock items)
Worldwide Airmail Delivery usually 10 - 21 days
Worldwide URGENT Airmail Delivery usually 5 - 7 days

Worldwide - If your order hasn't arrived within 28 working days from receiving your despatch confirmation email, please contact the relevant post service used to track your parcel. (Urgent, please allow 7 working days)

Notes
• If you are out when delivery is attempted, a card should be left for you to re-arrange delivery. Please do so promptly to ensure your parcel is not returned to us.
• Orders placed after 12 noon on a Friday are usually sent the following Monday.
• Delivery times normally exclude weekends & bank holidays.
• Charges to countries outside the EU do not include any import duties that may be liable upon delivery. For overseas purchases we take payment in GB pounds and your card issuer will use the current exchange rate to convert.

We take credit card security very seriously. When ordering via the internet your transaction is sent using SSL secure server technology for high security purposes. No card details are viewed at anytime. We are fully compliant with the current PCI Data Security Standards and utilise 'Verified By Visa' & 'Mastercard Securecode' for transactions.

When ordering/purchasing goods from us, you do so under our terms & conditions. These can be found from this link along with our company information & contact details : view terms and conditions

 

Copyright © 'Music Box World' N. J. Dean 2006 - 2011